Shipping policy
At Offgrid, we prioritize timely and secure delivery of your orders. Below you will find important information about our shipping process:
Processing Time:
Orders are typically prepared for shipping within 2-3 business days after payment is received, excluding weekends and holidays.
Delivery Time:
After dispatch, the standard delivery time is usually between 3-8 business days for most locations in Germany.
Delivery times may vary depending on location and external factors beyond our control.
Shipping Costs:
Standard Shipping (Germany):
- Small Packages (up to 2 kg): €4.99
- Medium Packages (up to 5 kg): €5.99 - €7.49
- Larger Packages (up to 10 kg): €9.49
- Heavy Packages (up to 31.5 kg): €16.49
For international orders within Europe, the following shipping rate applies:
Standard Shipping (Europe):
- Small Packages (up to 2 kg): €9.00 - €14.00
- Medium Packages (up to 5 kg): €15.00 - €20.00
- Large Packages (up to 10 kg): €20.00 - €30.00
- Heavy Packages (up to 31.5 kg): €35.00 - €50.00
Unfortunately, we are currently unable to ship outside of Europe.
Order Confirmation:
Once your order is dispatched, you will receive a shipping confirmation via email.
Order Status and Support:
For any questions regarding your order status or shipping inquiries, please reach out to our customer support team via our Contact Form.
Additional Notes:
During peak seasons or special promotions, processing and delivery times may be slightly extended. We appreciate your understanding and patience.
Thank you for choosing Offgrid for your mindful living products. We are dedicated to providing you with exceptional service and products at every step of the way.